Last updated: February 15, 2022

SECTIONS

  1. COVID-19 Shipping Notice
  2. Shipping Information
  3. Arcade Parts Shipping
  4. Shipping to P.O Boxes
  5. International Shipping
  6. Parcel Shipping Insurance
  7. Arcade Machine Shipping
  8. Arcade Machine Shipping Insurance
  9. Damage In Transit

COVID-19 Shipping Notice

Due to COVID-19, some shipping delays could occur. We make every attempt to ship your order as soon as possible, however couriers are not guaranteeing some shipping delivery dates. Please see the following links to both UPS and Canada Post's policies on shipping guarantees.

UPS Shipping Service Guarantee
Canada Post Shipping Service Guarantee - Canada
Canada Post Shipping Service Guarantee - U.S and International

If your order is time sensitive, please consider contacting Customer Service prior to purchasing and/or choosing an Express or Priority shipping service for your order. While this may not necessarily guarantee the delivery date of your package, it will greatly increase the likelihood of it being delivered on time.

Shipping Information

IT IS THE BUYER'S RESPONSIBILITY TO ENSURE THAT ALL SHIPPING INFORMATION IS CORRECT. RETRO ACTIVE ARCADE LTD. WILL NOT BE HELD RESPONSIBLE FOR ANY INCORRECT OR INCOMPLETE ADDRESSES RESULTING IN RETURNED PACKAGES, NON-DELIVERABLE PACKAGES OR PACKAGES DELIVERED TO THE WRONG ADDRESS. BUYER'S ARE RESPONSIBLE FOR ALL SHIPPING FEES INCURRED FROM RETURNED PACKAGES AND RE-SHIPPING PACKAGES.

Arcade Parts Shipping 

Arcade Parts will be shipped on the next business day when possible. Some exceptions may apply depending on the products purchased and availability. Parts Orders are fulfilled first thing every business day in the order they were received. Pre-Purchase and Special Order Items are not guaranteed to ship out next business day. When able, all parcels will be shipped using the customer's chosen courier and service. When not able to send a parcel via the customer's chosen courier and service, Retro Active Arcade Ltd. will ship the parcel using another courier with an equivalent shipping service. Any items exceeding standard shipping dimensions will be dispatched by specialized freight carriers. Where feasible, every attempt will be made to provide tracking data and to accommodate special circumstances. Retro Active Arcade Ltd. is not able to forward specialized delivery instructions to the courier. Retro Active Arcade Ltd. ships to international addresses. 

If your order is time sensitive, please contact us directly by email at: customerservice@retroactivearcade.ca for expedited shipping options.

Shipping to P.O Boxes 

Retro Active Arcade Ltd. will ship parcels to P.O. Boxes, however the customer is responsible for claiming the parcel before it is returned to Retro Active Arcade Ltd. All orders containing a P.O Box Shipping address MUST be shipped using a Canada Post Service. Any Orders containing a P.O Box Shipping address using a shipping service other than Canada Post is subject to cancellation and a request will be sent to re-order using the appropriate Shipping Service (Canada Post). 

Retro Active Arcade Ltd. will not be held responsible for packages returned to us due to failure on the customer's end to claim the package.

International Shipping

Arcade Machines can only be shipped within North America. For parcels of Arcade Parts Orders, all international customers (customers outside of Canada) are responsible for paying any fees associated with clearing the package through Customs, duties and taxes, VAT, etc. upon arrival. These fees are not included in the shipping fees or product prices on our website (DDU). Retro Active Arcade Ltd. cannot provide an estimate based on your location as these fees are determined by the Customs Officers of your country.

Parcel Shipping Insurance

All parcel’s shipped with Canada Post and UPS include insurance of up to $100.00 CAD value. If your order value is over $100.00 CAD then up to $100.00 CAD of your total order value will be insured. If you would like to have your order insured over $100.00 CAD please contact us directly at customerservice@retroactivearcade.ca to obtain a shipping quote (DDU) including insurance.

PLEASE NOTE: ONCE THE PACKAGE IS IN THE POSSESSION OF THE CUSTOMER’S CHOSEN COURIER, RETRO ACTIVE ARCADE LTD. WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGES, LOSS, THEFT, INCORRECT OR DELAYED DELIVERIES THAT MAY OCCUR ONCE THE PACKAGE IS IN THE POSSESSION OF SAID COURIER PAST THE INCLUDED INSURANCE AMOUNT.

Arcade Machine Shipping

All Arcade Machine Freight Shipping Fees seen on our website are ESTIMATED Shipping Fees only. Precise Shipping Fees will be calculated, discussed with the customer and invoiced at the time of shipment. All Shipping Fees must be paid in full prior to shipping any Arcade Machines. Arcade Machine Freight shipping is LTL Shipping with Curbside Delivery Only. Curbside Delivery is not available for remote or no-road access destinations and the shipping will be to the nearest Depot ONLY.

Shipping fees do not include extra or additional services requested at the time of delivery. All additional or extra services requested at the time of delivery by the customer are the financial responsibility of the customer. Additional or Extra Services include, but are not limited to: Inside Delivery, Re-Delivery Fees, Return Shipment Fees, etc.

To arrange further shipping accommodations, please contact us directly at customerservice@retroactivearcade.ca

Shipping Fee Estimates are subject to change without notice. A Shipping Fees Agreement must be signed prior to shipping.


ARCADE MACHINES CANNOT BE SHIPPED TO P.O BOX ADDRESSES.

Arcade Machine Shipping Insurance

Arcade Machines are shipped wrapped and strapped to a pallet with foam, cardboard and steel strapping and insured for the full value. LTL Carrier Insurance will cover a dollar amount per pound up to a maximum amount when the full value is not declared. These amounts vary depending on the LTL Carrier used to transport the shipment. LTL Carrier Insurance will cover the total declared value of the shipment if the damage is found to be the fault of the carrier AND damages are reported within 24 hours of the consignee receiving the goods.

Crating your machine will provide additional protection during transit and be more likely to be approved for the full insurance value through the carrier. Crating costs extra and is available by special request. Crating is subject to material costs and availability.

For a quote and availability on crating, please contact us directly at customerservice@retroactivearcade.ca.

Damage In Transit

In every case, it is imperative that item(s) contained in the shipment be inspected immediately upon receipt. If there is obvious significant damage to the container/package, purchaser has the right to refuse acceptance by noting this on the shipping documents. If it is not practical to inspect merchandise upon acceptance, or if the purchaser feels that there may be hidden damage, it is recommended that the notation "receipt subject to inspection" be written on the shipping documents. Please contact one of our representatives within 24 hours at customerservice@retroactivearcade.ca to report damage and to receive instructions on how to proceed. All packaging should be saved for the purpose of documentation. It is helpful to take several low-resolution images of the damaged merchandise and/or packing materials to assist in the claims process.

*RETRO ACTIVE ARCADE LTD. WILL SUBMIT ANY CLAIMS ON BEHALF OF THE CUSTOMER PROVIDED THE CUSTOMER HAS BEEN IN CONTACT WITH RETRO ACTIVE ARCADE LTD. WITHIN THE 24 HOUR PERIOD AND HAS PROVIDED ALL NECESSARY INFORMATION TO FILE AN INSURANCE CLAIM IN REGARDS TO DAMAGE DURING TRANSPORTATION. RETRO ACTIVE ARCADE LTD. REQUIRES CLEAR PICTURES AND A WRITTEN DESCRIPTION OF ALL DAMAGES. FURTHER INSTRUCTIONS WILL BE GIVEN ONCE THE CUSTOMER HAS CONTACTED RETRO ACTIVE ARCADE LTD. PLEASE NOTE THAT INSIGNIFICANT DAMAGES WILL BE DEALT WITH ON A CASE BY CASE BASIS.*