Contact Us
Thank you for visiting Retro Active Arcade!
Our Hours Are Changing As of Oct 16, 2023:
Monday: 12pm - 4pm
Tuesday: 10am - 5pm
Wednesday: 10am - 5pm
Thursday: 10am - 5pm
Friday: 12pm - 4pm
Saturday: CLOSED
Sunday: CLOSED
COVID-19 SHIPPING NOTICE:
Due to COVID-19, some shipping delays could occur. We make every attempt to ship your order as soon as possible, however couriers are not guaranteeing some shipping delivery dates. Please see the following links to both UPS and Canada Post's policies on shipping guarantees.
UPS Shipping Service Guarantee
Canada Post Shipping Service Guarantee - Canada
Canada Post Shipping Service Guarantee - U.S and International
If your order is time sensitive, please consider choosing an Express or Priority shipping service for your order.
CUSTOMER SERVICE
Our friendly Custom Service will be happy to answer any questions regarding the products we sell, so don't hesitate to reach out below!
Due to the overwhelming number of inquiries we receive, all Arcade Parts orders must be placed online, but we are happy to answer any questions you may have first.
Have a question about cancellations, returns or the warranty of our products?
Check out our Returns, Refunds and Warranty Policy.
Questions about Shipping?
Check our our Shipping Policy.
Have a general question or inquiry?
See our FAQ Help Center.
Need Technical Assistance?
Visit us on YouTube or our Videos/Diagrams Page for a whole plethora of information about all things arcade!
Email: customerservice@retroactivearcade.ca
Phone: 780-667-GAME (4263)
We are here to provide assistance and support with your purchase in accordance with our Policies. All of our store Policies including but not limited to: Shipping, Returns, Refunds, Warranty, Privacy/ Use of Personal Information, Terms and Conditions are clearly stated on our website in multiple locations. It is the customer’s responsibility to read these policies thoroughly and completely. Retro Active Arcade Ltd is not to be held responsible for the customer’s negligence to do so and all Policies are standard and applicable to everyone who purchases products from our store regardless if they have read these policies, terms and conditions or not. Please see the links to these Policies below.