Arcade Machines manufactured by Retro Active Arcade Ltd. have 2 different warranties:

1.) Signature Arcades have a 3 year warranty

2.) Corporate/JAMMA arcades have a 1 year warranty.

This warranty excludes any physical or liquid damage to the machine. Any and all modifications that have not been expressly instructed by a Retro Active Arcade representative will void any and all warranty on the machine including, but not limited to:

• DIY fixes
• Replacing/modifying wiring, components, or electronics
• Decal removal
• T-mold replacement

This manufacturers Warranty is not transferable between machines. The Warranty will be considered null and void if the machine has been sold by the customer, thus it is not transferable to anyone that is not the original purchaser of the machine unless otherwise agreed upon and stated in writing by Retro Active Arcade Ltd.

Retro Active Arcade Ltd. does not do in house calls for warranty, but will provide all instruction needed via videos, phone or email. In the event the machine must return to Retro Active Arcade Ltd. for warranty fixes, shipping expenses will be the buyer's responsibility. Shop time is invoiced by the hour and is not included in the warranty.

For troubleshooting purposes, the customer may need to require a mouse and keyboard. Retro Active Arcade machines cannot be connected to the internet.

Shipping Terms

Arcade Machine Freight Shipping is Set at a Flat Rate, this option is available in the "Select Options" section in every Arcade product listing. These are the flat rate destinations and prices are subject to change at any time. They will not change once you have ordered a machine.

• Western Canada
• West Coast
• Eastern Canada
• East Coast
• USA

***(Actual shipping costs are much higher, these rates are set so that we can be competitive in North America)***

Arcade Machine Freight shipping is LTL Shipping with Curbside Delivery Only. Curbside Delivery is not available for remote or no-road access destinations. For remote or no-road access locations, shipping will be to the nearest Depot ONLY and the customer will need to arrange further transportation themselves, or pick up the machine from the Depot within 24 hours to avoid Docking Fees.

Arcade machine LTL Shipping include the following services if applicable:

• Residential Delivery
• Appointment Delivery
• Power Tailgate Delivery

Shipping fees do not include extra, accessorial or additional services requested by the customer at the time of delivery. All additional, accessorial or extra services requested at the time of delivery by the customer are the financial responsibility of the customer. Additional, Accessorial or Extra Services include, but are not limited to:

• Inside Delivery
• Re-Delivery Fees
• Return Shipment Fees (not including damaged goods)
• Weekend or After Business Hours Delivery
• Docking Fees
• Etc.

To arrange further shipping accommodations, or if you have any questions regarding shipping your arcade machine, please contact us directly at customerservice@retroactivearcade.ca.

Arcade Machines cannot be shipped to P.O Box Addresses.

International Shipping

Arcade Machines can only be shipped within North America. All international customers (customers outside of Canada) are responsible for paying any fees associated with clearing the shipment through Customs, duties and taxes, VAT, Tarrifs, etc. upon arrival. These fees are not included in the shipping fees or product prices on our website (DDU). Retro Active Arcade Ltd. cannot provide an estimate based on your location as these fees are determined by the Customs Officers of your country.

Shipping Insurance For Arcade Machines

Arcade Machines are shipped fully crated, wrapped and strapped to a pallet with foam, cardboard and steel strapping and insured for the full value. LTL Carrier Insurance will cover a dollar amount per pound up to a maximum amount when the full value is not declared. These amounts vary depending on the LTL Carrier used to transport the shipment. Retro Active Arcade Ltd ALWAYS includes the full value of the machine for insurance. LTL Carrier Insurance will cover the total declared value of the shipment if the damage is found to be the fault of the carrier AND damages are reported within 24 hours of the consignee receiving the goods.

Crating your machine will provide additional protection during transit and be more likely to be approved for the full insurance value through the carrier.

Damage In Transit

In every case, it is imperative that item(s) contained in the shipment be inspected immediately upon receipt. If there is obvious significant damage to the container/package, purchaser has the right to refuse acceptance by noting this on the shipping documents/BOL (Bill of Lading).

If it is not practical to inspect merchandise upon acceptance, or if the purchaser feels that there may be hidden damage, it is recommended that the notation "receipt subject to inspection" be written on the shipping documents.

If your machine has sustained damage during transit, please contact one of our representatives within 24 hours at customerservice@retroactivearcade.ca to report damage and to receive instructions on how to proceed. Photos of all packaging should be taken and saved for the purpose of documentation. It is helpful to take several low-resolution images of the damaged merchandise and/or packing materials to assist in the claims process.

RETRO ACTIVE ARCADE LTD. WILL SUBMIT ANY CLAIMS ON BEHALF OF THE CUSTOMER PROVIDED THE CUSTOMER HAS BEEN IN CONTACT WITH RETRO ACTIVE ARCADE LTD. WITHIN THE 24 HOUR PERIOD AND HAS PROVIDED ALL NECESSARY INFORMATION TO FILE AN INSURANCE CLAIM IN REGARDS TO DAMAGE DURING TRANSPORTATION. RETRO ACTIVE ARCADE LTD. REQUIRES CLEAR PICTURES AND A WRITTEN DESCRIPTION OF ALL DAMAGES. FURTHER INSTRUCTIONS WILL BE GIVEN ONCE THE CUSTOMER HAS CONTACTED RETRO ACTIVE ARCADE LTD. PLEASE NOTE THAT INSIGNIFICANT DAMAGES WILL BE DEALT WITH ON A CASE BY CASE BASIS.

In the event your machine requires troubleshooting, please be aware that you will require a mouse and keyboard connected to the motherboard of the Arcade Machine. Further instructions will be emailed to you once we have been in contact with you regarding any issues you are experiencing and we will be happy to direct and guide you over the phone or video chat to fix the problem. 

Payment For Arcade Machines

ACCEPTABLE FORMS OF PAYMENT

Acceptable forms of payment are:

• Shop Pay
• Cash
• Debit
• Visa
• Mastercard
• E-Transfer
• Bank Wire Transfer
• Certified or Cashiers Cheque
• Financing (must contact Customer Service)

Payment is collected at the time of order in full prior to production or shipping. Arcade Machine sales are Final and Non-Refundable. Deposits are not accepted.

We reserve the right to request additional information to verify the identity of customers for orders over $1000.00 CAD for any reason. For more details, please view our Privacy Policy.