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Shipping & Returns

Shipping and Returns

Last Updated - September 15, 2017 

ARCADE PART SHIPPING

Most shipments are contracted via UPS or Canada Post. Any items exceeding standard shipping dimensions will be dispatched by specialized freight carriers. Where feasible, every attempt will be made to provide tracking data and to accommodate special circumstances. Retro Active Arcade Ltd. ships to international addresses. Retro Active Arcade Ltd. does not ship to post office boxes. Please contact us directly by email at: admin@retroactivearcade.ca for special delivery instructions and expedited shipping options.

 

ARCADE MACHINE SHIPPING

All arcade machine freight shipments are delivered to the terminal/depot nearest to the shipping address given at the time of purchase. For an additional fee of $125.00 CAD, we can arrange for direct delivery to the shipping address. Any additional services requested upon delivery will be invoiced to the customer.

 

PAYMENT AND CANCELLATION

Acceptable forms of payment are Visa, MasterCard or PayPal. Payment is collected at the time of order. If items are unavailable or back ordered, or if the order is cancelled before shipment (usually within 24 hours), an immediate refund will be made to the purchaser at his/her discretion EXCEPT FOR NEXT DAY SHIPPING. Next day shipping voids any 24-hour cancellation. Retro Active Arcade Ltd. reserves the right to cancel any order. Special order or custom-made items may not be cancelled once the manufacturer confirms receipt of sale.

 

DAMAGE IN TRANSIT

In every case, it is imperative that item(s) contained in the shipment be inspected immediately upon receipt. If there is obvious significant damage to the container, purchaser has the right to refuse acceptance by noting this on the shipping documents. If it is not practical to inspect merchandise upon acceptance, or if the purchaser feels that there may be hidden damage, it is recommended that the notation "receipt subject to inspection" be written on the shipping documents. Please contact one of our representatives within 24 hours at admin@retroactivearcade.ca to report damage and to receive instructions on how to proceed. All packaging should be saved for the purpose of documentation. It is helpful to take several low-resolution images of the damaged merchandise and/or packing materials to assist in the claims process.

 

RETURNS

All sales are final however defective arcade parts can be returned within 30 days of purchase for a refund. The items must be returned in original condition and if possible in the original packaging. Purchaser will be responsible for the shipping cost of returned items, unless there is an error with the order, in which case the seller will pay return shipping charges.  There is a 25% restocking fee for any returned items that are not defective. It is the buyers responsibility to ensure the parts ordered are the right size and are the correct item for the required application.

 Custom arcades are not eligible for return and all custom arcade sales are final.

 Please make arrangements with Retro Active Arcade Ltd. for shipping information and instruction at: customerservice@retroactivearcade.ca